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Refund Policy

Service not rendered. Buyers can request the service cancellation before the actual work on the project starts. Users should submit such requests within 7 (seven) days from the purchase date.
Service not-as-described. Users should submit such requests within 7 (seven) days from the project completion date. Users must provide clear evidence proving that the delivered service does not match its description.

*In complex projects consisting of several milestones, we can issue a partial refund covering the cost of the service's milestones that have not been completed. Please bear in mind that service purchases over 3 (three) months are not eligible for a refund.
**The marketplace handling fee for product and service delivery is not subject to refund or exchange without exceptions.
***The  extended support service is not subject to refund.

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